The Grand Burstin Hotel

This time around, a little disappointment unfortunately. The hotel has had significant investment made into it which was sorely needed and it has improved a lot. As part of this all of the in room Electric Heaters have been replaced (this is a 550 room property, you can imagine the cost of doing this). There are no instructions on them, and they aren't intuitive at all. The one in our room simply did not work. The Maintenance Team looked and agreed. We could not be moved, there was no solution offered. Previously they had spare ones, these have not been replaced and there was no back up option. This was one of the coldest nights of the year. We tried to sleep, fully clothed, and could not.

I don’t like writing bad reviews but I have to for this one! The rooms have electric heating which you have to turn on when you go in which is fine but then it’s not a nice feeling to walk into a freezing hotel room in winter! Our room didn’t have hot water and as there is no phones in the rooms you have to go to the reception to report anything you need to. Staff was very polite to change our room as we were going to stay only a few hours to catch our ferry. They gave us room 664 which had hot water but the bed was just horrible, you can feel all the metals in your body, the carpet was sooo dirty we didn’t want to walk on it! I don’t know when was the last time it was hoovered and I’m sorry but the hallway was smelling like people have been peeing everywhere on the corridor!! Horrible smell. And avoid the small lift, it doesn’t work proper! It’s such a shame cause the hotel is in a great location but it’s too old and lacks love and care!

Staied a night in this hotel, was happy with everything considering the price I paied. Room was clean. Best part is location and a view, but, unfortunately my view was of a patking lot. Overall-good stay.

General cleanliness and repair of the hotel was below par. The rooms were also not very sound proofed so you can hear a lot of noise from inside and out of the building. Parking is £5 and wifi is additional unless in the communal areas.

You cannot stay anywhere better than right in the heart of Folkestone's harbour seafront. It is an excellent Base for exploring. This is our 2nd visit and cannot wait for the next ❤️

Had an enjoyable stay, near beach and harbour, and free bus across road to Folkestone central